Secure On-Demand Software Infrastructure
Your data is secure with Central Desktop. The Central Desktop platform runs on a proven infrastructure designed to provide maximum security performance and reliability. The security and integrity of your data are integral to the success of your company and the reputation of our business. Central Desktop partners with Alchemy Communications to provide its customers and partners with state-of-the-art perimeter, network, server, application and data security to ensure privacy and availability.
Perimeter & Physical Security
- Physical access to the data center is controlled and monitored 24x7 by onsite personnel and camera surveillance.
- The building is seismically designed to withstand most natural disasters, including an 8.3 magnitude earthquake.
Network Security
- Network perimeter is protected via firewall and by stateful packet inspection allowing only required services.
- Scalable and redundant network and server infrastructure.
- Redundant fiber optic (high bandwidth) connections to multiple independent Tier 1 backbone networks.
- Real-time network, server and application monitoring.
- Firewall and router technology, SSL Encryption and a Network Intrusion Detection System that monitors and proactively blocks worms, hackers, and other undesirables.
- Log files are retained and analyzed for proactive monitoring of network activity.
Server Security
- All devices and software are protected by encrypted passwords and accessible only through encrypted communication paths.
- Application security model prevents customer data cross-over and ensures complete customer data segregation and privacy.
Application Security
- User authentication is controlled via unique and valid username and password combination that is encrypted using one way hash. (When users submit their username and password via One-Way Hash to Central Desktop, a unique digital signature (or fingerprint) is created, which in turn identifies and authenticates the sender and the contents of the message.)
- Security model is reapplied with every request and enforced for the entire duration of the session.
- 256 bit AES High Grade Encryption and Secure Socket Layer (SSL) protects your data using both server authentication and data encryption.
- Central Desktop does not use "cookies" to store other confidential information and have implemented advanced security methods based on dynamic data and encoded session IDs.
Data Security
- Application security model prevents customer data cross-over and ensures complete customer data segregation and privacy.
- Customer data is segmented from the Application layer providing additional security buffers.
- Customers can download a zipped file export of their data at anytime.
- System-wide backups of all data to tape or disk are performed daily.
- Onsite and offsite backups of all data are rotated and stored on both live servers and tape
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